Eastern US
Global Technology Services

Field Service Engineer

About the position

Under general supervision, you will possess technical competence in Fabric’s robotics systems and the ability to resolve or guide others through advanced systems problem resolution. You will perform commissioning, troubleshooting and preventive maintenance of different robotic systems. 

You will lead from end to end the deployment flow of the company’s automatic warehouse solution, and multidisciplinary problem-solving. You will provide solutions to system problems by troubleshooting the system or advising others on how to resolve problems.

You will provide constant feedback to the R&D team in order to improve system robustness and reliability as well as to enrich the next version of the product with field experience.

 

Responsibilities:

  • You will be writing requirements that will improve system robustness, reliability, and maintainability of Fabric’s advanced robotic system
  • You will be the onsite focal point for the technical performance of the robotic system
  • You will provide onsite support and 2nd tier troubleshooting and perform site-specific training for the company
  • You will adhere to safety standards and local and national codes, with a high degree of regard to employee and subcontractor safety
  • You will monitor and verify the system to meet the operational requirements as planned 
  • You will report problems or changes to the professional services team
  • You will support the System Engineers, provide onsite product support and installation expertise, and ensure best practices are followed and understood and product engineering challenges are resolved with excellent technical and practical competence relating to automation and general engineering
  • You may mentor other Field Service Engineers on tools, problems, and technology and serve as a professional services technical resource, as well as assist the sales team in the development of cost estimates for complex projects
Requirements
  • 4 years’ experience required in a field technical role in a multidisciplinary environment. “Hands-on” approach is a must.
  • Experience within the electro-mechanical industry with basic knowledge and understanding of robotic systems, database structures, network configuration, and analysis.
  • High level of technical troubleshooting mechanically as well as debugging skills.
  • Able to act and lead independently and to coordinate the work of others on a job site and explain technical information to non-technical people.
  • Effective interpersonal skills to represent the company to customers and other outside contacts. 
  • Team player with excellent presentation and communication skills
  • Able to write technical specifications and detailed field notes, work with R&D to identify system bugs and workarounds
  • Engineering/practical engineering degree or equivalent industrial experience
  • Valid driver’s license
  • Ability to work 1st and 2nd shift on alternating basis strongly preferred
  • Ability to travel domestically 15-20% of the time