New-York City, NY
Operations

Senior Program Manager

About the position

Senior Program Manager 

Fabric is looking for a Senior Program Manager to join our Program Management Department under Global Operations Group and to lead a Micro-Fulfilment Center [MFC] Capacity Building / General Merchandise program from initial planning through Go-Live and Ramp up.

The Senior Program Manager will be responsible to drive new / existing planning and execution of our micro-fulfillment centers in the US. This role will oversee the planning and execution by integrating between functional teams, product, commercial and finance. 


 Responsibilities: 

  • Become the Operations point of contact for the an MFC Program specifically in general merchandise (GM)
  • Own the program by defining strategy and leading the planning and execution of this plan including oversight on capacity building along with onboarding customers      
  • Own the program end to end with high attention to detail and in an extremely fast paced, dynamic environment      
  • Work cross-functionally with various teams, such as Finance, Solution, Deployment, Supply chain, Global Tech service, Service Operations, Customer success and Commercial, etc.      
  • Gain deep understanding of the MFC solution, OP model, Site design and program requirements and configuration     
  • Coordinate MFC solution as part of the pre-sale process and support the commercial team during the sales phase     
  • Allocate and manage resources effectively, most in an indirect matrix environment, lead, mentor and drive for results     
  • Ensure that effective project management governance, procedures, tools and financial controls are established and maintained     
  • Hold and maintain program schedule and timeline, resolve conflict and Issues, identify, manage and mitigate risks and maintain reporting concise and updated     
  • Build and maintain strong working relationships across organizations and geographies
  • Support the PMO’s initiatives in developing, optimizing and automating processes and continuous improvement of the MFC program
Requirements
  • B.Sc. in engineering (Industrial) - MBA Preferred 
  • 7-10 years of experience in project management in similar industries, retail and fulfilment involving complex tech and innovation
  • Proficient in Project Management disciplines and practice
  • Multi-project/multi-site program-management experience 
  • Portfolio management experience
  • Proven ability to work in a global team and a multicultural environment
  • Proven leadership skills, training, mentoring and resolving conflicts
  • Significant experience working in a cross-functional environment
  • Experience with MS Project
  • Ability to travel domestically and internationally up to 25% of the time