Tel Aviv, Israel

Tier 4 Software Support Engineer

About the position

At Fabric, we enable retailers and brands to profitably scale their online business with fast fulfillment and a new kind of delivery experience. By leveraging innovative software and robotics and placing micro-fulfillment centers close to where customers are, Fabric helps businesses meet even 1-hour delivery standards. Better yet, with Fabric’s powerful technology, businesses can deliver an engaging, branded experience that helps strengthen their customer relationships.

Founded in 2015, Fabric has raised $138 million to date and is backed by Aleph, Corner Ventures, Canada Pension Plan Investment Board (CPPIB), Evolv (Kraft Heinz), Innovation Endeavors, La Maison, Playground Ventures, and Temasek. With offices in New York City, Atlanta and Tel Aviv, Fabric is constantly growing with over 200 team members globally and 20 sites under development/contract, including four live micro-fulfillment centers. 

Fabric continues its rapid expansion and plans to continue rolling out its operations in key urban locations, as it realizes its mission, to bring brands and online shoppers closer.

Tier 4 Software Support Engineer

We’re looking to hire exceptional Tier 4 support engineers to join our software engineering group in solving some of the most challenging and fascinating problems in the industry. People with a passion for technology, who are interested in a meaningful role as part of a great, collaborative team.

You’ll be part of our Software team and work closely with engineers, product managers, researchers, lower tiers support groups, operations teams and customers.

As Tier 4 software support engineer you’ll work with a diverse technology stack - kubernetes, kafka, microservices, rabbit, python, nodeJS, react, google cloud, AWS, mongodb, postgres, redis and… robots!

This is a new position at Fabric - so we are looking for someone who has the drive to build, invent and be creative!

  • At least 3 years of experience as a Tier II or III Support Engineer, an Automation Test Engineer, or as a Developer.
  • Proven technical troubleshooting skills.
  • Programming skills - a strong advantage.  
  • Strong Linux / Unix proficiency
  • SQL/postgres/mongoDB knowledge - intermediate level queries 
  • Fluent in English - working with global teams
  • Highly customer oriented.
  • Outstanding communication skills
  • Strong sense of urgency
  • Social, communicative and generally a nice person 🙂