Tel Aviv, Israel
Global Technology Services

Field Service Engineer

About Fabric

Fabric is a retail technology company that combines cloud-scale software with advanced robotics to create amazing customer experiences, from click to delivery. We’re expanding rapidly, opening more and more micro-fulfillment operation centers for grocery and consumer brands throughout the US and Israel. In the coming year, we will expand to additional major U.S. centers. We’re looking for talented candidates to tackle huge challenges and help us redefine the future of retail.

Meet Our Team

Fabric’s professional services team is responsible for all the technical aspects of keeping the robotic system up and running. 

Our team is working on-site, ‘hands-on’, verifying that our robots and the entire operational cycle are exceeding expectations. 

Our team comprises system engineering experts, technology system integrators, IT and field system technicians. 

What you will do:

Service engineers are required to diagnose, repair, and maintain our robotic system while collaborating with other teams (SoC, system integration, Tier 3, and more) to improve our system’s robustness and reliability. 

Responsibilities range from onsite servicing for robots and stations to developing support methodologies, reporting, and tools.

Responsibilities:

  • Maintenance, repair, and installation of our robotics hardware environment.
  • Technical training and mentoring of new support technicians. 
  • Defining and writing procedures for maintenance, recovery, and deployment of robots and stations.


Requirements

What you have accomplished:

  • Hands-on technical skills - a must.
  • Willingness for non-routine work hours (working in shifts, including weekends and nights) - a must.
  • Technical degree or training.
  • Experience with fieldwork.
  • Experience with a multidisciplinary system - an advantage.
  • Team player with excellent communication skills.
  • Willingness to work abroad if needed.
  • Proficiency in spoken and written English.