Eastern US
Operations

Senior Manager Launch Operations

About the position

The Senior Manager, Launch Operations role is responsible for the end-to-end planning and execution of a program of Microfulfillment Center launches. As a Senior Manager, Launch Operations, you will use a combination of outstanding leadership, program management fundamentals, and cross-functional partnership to own and deliver the successful planning and launch execution of multiple Micro Fulfillment Centers in parallel. You thrive in cutting through ambiguity to drive solutions and have a strong understanding of grocery or general merchandise fulfillment fundamentals. You also have a proven track record of inventing and simplifying processes to deliver world-class experiences to customers. This position will be a driving force in establishing the culture at each site, and will work with various partners and stakeholders to ensure that outlined SLAs, metrics and financial unit performance are met during and after ramping up to capacity. This role calls for an individual who is operationally knowledgeable, structured, confident and professionally and socially adept to earn credibility and trust with customers and stakeholders at various levels of the organization.


  • Extensive travel, up to 50%
  • End-to-end project coordination, managing efforts of multiple stakeholders to ensure all ramp-up and post-site commissioning tasks are completed as per program
  • Ensuring overall site readiness through thorough composite project reviews, milestone achievements, and effective communication of in-flight changes
  • Ensuring launch sites have the training resources needed to launch effectively by go-live date by defining and supporting critical role requirements
  • Determine ramp capacities of buildings and supporting with site volume, transportation and labor planning
  • Assist Ops Dev Team with Operational Readiness Testing to ensure launch site has been deployed as per design and specification
  • Substantial post launch on site operational support
  • Post launch lessons-learned sessions to drive continuous improvements
  • Driving operational goals and metrics for the launch project
  • Presenting launch and operational metrics to the Senior Leadership team
Requirements
  • Bachelor’s degree or 5+ years of professional or military experience
  • 5+ years of experience using Microsoft Excel
  • 5-7+ years of relevant work experience in management consulting, start-ups, project and/or program or product management, physical retail, ecommerce, finance and/or marketing
  • Excellent written and verbal communication skills, with the ability to influence and collaborate across multiple senior leadership teams
  • Experience leading cross-functional teams to deliver programs and projects on tight deadlines
  • Experience in leading and delivering complex programs from start to finish, while managing adherence to strategic intent and customer experience, with the ability to drive prioritization and consensus across business units
  • At least 2-3 years of fulfillment center skills and experience

Preferred

  • MBA or advanced degree
  • Extensive experience in physical retail and/or ecommerce fulfillment operations 
  • Ability to think both strategically and tactically with strong attention to detail
  • Proven analytical skills and highly numerate
  • Proven track record of taking ownership and delivering results
  • Exceptional interpersonal and communication skills, both written and verbal
  • A willingness to roll up sleeves to get things done
  • Knowledge of consumer related metrics and go-to-market strategies for technology products and services