Eastern US
Operations

Manager, Training and Content Management Solutions

About the position

Fabric makes profitable on-demand e-commerce a reality. Its flexible micro-fulfillment solution was specifically designed to enable fast fulfillment from small spaces. By leveraging robotic automation, Fabric allows retailers to reduce costs and cut fulfillment times. 


Unlike any other micro-fulfillment solution, Fabric’s software-led robotics and modular approach gives retailers the flexibility to build the fulfillment center that fits their requirements, allowing them to fulfill online orders at maximum speed while ensuring profitability.


Founded in 2015, Fabric has raised $138 million to date and is backed by Aleph, Corner Ventures, Canada Pension Plan Investment Board (CPPIB), Innovation Endeavors, La Maison, Playground Ventures, and Temasek. With offices in New York City and Tel Aviv, Fabric is rapidly expanding its U.S. operations with over 200 team members globally and 15 sites under development/contract, including four live micro-fulfillment centers. 


Manager, Training and Content Management Solutions

We are looking for a Manager, Training and Content Management Solutions to join our Operations team in the US. 


Job Overview

As the Manager, Training and Content Management Solutions, you will be responsible for developing and maintaining Fabric’s standard operating procedure playbooks that serve as the foundation of Fabric’s operations global knowledge base. You will also be responsible for designing and implementing operations training and safety training programs across our micro fulfillment centers and global service support functions globally.

 

Responsibilities 

  • Lead all content generation and content management activities
  • Clearly document all of Fabric’s operational processes and knowledge base
  • Design, implement, and manage Fabric’s time based field training programs across its micro fulfillment and service operations support network
  • Develop and maintaining the operations groups global knowledge base, tools, and processes
Requirements
  • 3+ years of operational experience in e-commerce operations a plus
  • Demonstrated ability to build and maintain dynamic training programs in a constantly evolving environment
  • Strong written and verbal communication skills that translate to concise, organized, and easily understood documentation practices 
  • Exceptional organizational skills - a passion for documenting and organizing content 
  • Exceptional Powerpoint skills, proficient in Excel
  • Customer Obsession and Zero-Defects aspiration
  • Self starter and fast learner 
  • Team player
  • Open minded and flexible
  • Ability to travel 20%

What you’ll get

Supportive team environment, flexible schedule. Add to that a competitive salary, best in class benefits package, which includes medical, life, dental & vision, 401(k) with company match, paid time off and career growth opportunities