Washington, D.C.
Operations

Site Manager - Capitol Heights, MD

About Fabric

The MFC Site Manager will report to the VP of US Operations and will lead the daily activities of a high-volume pick, pack and dispatch MFC. The Site manager will be responsible for all MFC operations and onsite team development and mentorship at our ecommerce micro fulfillment center in Capitol Heights, MD. The site will be fulfilling ecommerce orders on behalf of Fabric’s retail partner.


Responsibilities

  • Accountable for all facility key performance indicators (e.g., on time %, labor efficiency, quality + accuracy %, etc.)
  • Manage, hire, and develop a team of shift managers and operators 
  • Develop detailed facility operation plans and schedules for peak periods based upon high level parameters provided by management
  • Develop, implement, and facilitate processes that focus on achieving measurable improvements to operational efficiency, inventory management, order accuracy and on-time delivery
  • Develop and maintain a high performing, people first culture
  • Maintain excellent relationships with our retail partners
  • Provide constructive feedback to operations teams to enable improvements in site processes and product capabilities
  • Represent the company during site visits to potential customers
Requirements
  • 4+ years of fulfillment operation experience 
  • Experience leading teams of 40+ exempt and non-exempts and/or $5+ million in assets
  • Ability to work under pressure in a fast-paced, constantly evolving environment
  • Experience hiring and building great teams
  • Experience in same day delivery and parcel shipping
  • Hands on approach
  • Flexibility to work untraditional hours (including early mornings, late nights, overnights)
  • Experience in managing 24-hour operations is a plus
  • Fluent in English, proficiency in Spanish preferred
  • Good command of IT systems - warehouse management systems, excel, power point
  • Ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time