Tel Aviv, Israel
Global Technology Services

IT Help Desk (USA Time Zone)

About the position

At Fabric, we enable retailers and brands to profitably scale their online business with fast fulfillment and a new kind of delivery experience. By leveraging innovative software and robotics and placing micro-fulfillment centers close to where customers are, Fabric helps businesses meet even 1-hour delivery standards. Better yet, with Fabric’s powerful technology, businesses can deliver an engaging, branded experience that helps strengthen their customer relationships.

Founded in 2015, Fabric has raised over $350 million to date and is now a unicorn with a $1 billion dollar valuation after the Series C round. Investors include Aleph, Corner Ventures, Canada Pension Plan Investment Board (CPPIB), Evolv (Kraft Heinz), Innovation Endeavors, La Maison, Playground Ventures, and Temasek. With offices in New York City, Atlanta and Tel Aviv, Fabric is constantly growing with over 200 team members globally and 20 sites under development/contract, including six live micro-fulfillment centers.

Fabric continues its rapid expansion and plans to continue rolling out its operations in key urban locations, as it realizes its mission, to bring brands and online shoppers closer.

Tier 1 HelpDesk Support - US Support 

You’ll be part of Fabric’s GTS (Global Technology Services), Providing IT services in a world wide expanding organization.

The main responsibilities of this position would be to support the US team from our HQ in TLV

The HelpDesk position is a part of the company IT dept. Alongside the system administration team, working closely with other departments such as:

SI (System integration), SE (System Engineers), SRE (Site Reliability Engineers),

Product etc. providing IT service to the end users and resolving day to day Hardware and Software challenges.

The working hours would be from 14:00 - 22:00 Monday to Friday in a very convenient environment  

Responsibilities 

  • Handle Tier 1 incidents globally, by tickets or phone, through the ticket system  
  • Follow up on outstanding requests and ensure timely resolution
  • Manage accounts and configure hardware as part of on/off boarding process
  • Support technological equipment in conference rooms and the office
  • Manage and monitor internal assets to ensure accurate inventory records
Requirements
  • Experience with Windows servers environments
  • Basic experience with linux servers (mainly ubuntu and centos)
  • Basic experience with networking protocols wired and wireless
  • Basic understanding of Firewalls and Switches 
  • Experience with cloud environments (Azure, GCP, AWS)
  • Strong experience of resolving hardware and software malfunctions
  • Team player - A must
  • Strong verbal and writing english communication skills 
  • Maintain good working relationships with all cooperative workers.
  • Treat co-workers and members with respect and courtesy.
  • Working from Monday - Friday (Fridays from home)
  • Working hours according to US time zone (75% of the time)