How the "Shipocalypse" Stole Christmas

For retailers and brands, the 2021 holiday season is shaping up to be more “shipocalypse” than it is shiny and bright.

To get a clearer sense of the e-commerce fulfillment challenges that businesses are facing this time of year, we surveyed 200 retailers and brands. One last-mile lump of coal that far outweighs all other concerns among the retailers we surveyed? Shipping carrier constraints.

In this report we cover:

• Why retailers and brands say carrier constraints are a top threat
• Why retailers expect losses to be even greater this holiday season
• The stop-gap solutions that retailers are turning to as workarounds
• The extent of the damage of last year's holiday "shipocalypse"
• The real cost of carrier-imposed cut-off dates and capacity limits
• The benefits of a distributed fulfillment strategy for sustainable e-commerce